lladro,
What version of Internet Explorer are you using? If you're using version 6.0+, the colums at the very top of the window should read as follows:
File Edit View Favorites Tools Help
Select tools.
The pulldown menu should look like this:
Mail and News
Synchronize
Windows Update
Sun Java Console
Internet Options
Select internet options
A second window will pop up. The second tab is marked security. Click it.
You'll see two buttons. Custom level & default level. Select default level. Select ok button and you're done.
For the pop ups. Launch the SSC IM after you've changed the security setting. On the very last bar you'll see an icon marked pop-ups blocked, select it, this will allow the pop ups.
If you continue to experience difficulty, please contact us via the feedback section. (At the bottom of every page on the SSC, there is an icon marked feedback, click it to send us a message.)
Hope this helps.
Danielle
________________________
The SSC Support Team