Hi Rosemary,
I will copy a post below which outlines the use of this feature, but first, make sure you are allowing pop-ups, also you may need to adjust your security settings.
This worked for me by following the instructions below, then hitting refresh, and then clicking on "Launch".
For Microsoft Internet Explorer 6.0+:
1. Choose Tools, then select Internet Options.
2. Click the Security tab.
3. IE€™s default setting is Medium. The IM requires this setting to be set to the default level.
How to Log Into the new CBT Web-Based Instant Messenger:
1. Log into the PC.
2. Go to the PC Support Group home page.
3. Click the word Launch beside the sentence The new and
improved CBT Buddies Instant Messenger
4. Voila! You are logged in and ready to chat with other PC
members who are online.
How to Add Members:
1. Log into the PC.
2. Launch the CBT Buddies Instant Messenger.
3. Click Add New Contact at the top of the screen.
4. A screen will pop up. Insert the nickname of the Buddy
(their nickname is the name that they use in the Support
Group)that you want to add to your contact list and
click Add
5. You can now begin chatting with your Buddy
If you have any questions or comments, or if you receive any errors, please contact us by clicking the Feedback button at the bottom of the page.
Casey
___________________________________
The Panic Center Support Team