my_br0ken_smile,
To use the IM, you must first download it. To do so, follow these steps:
* Log into the Panic Center
* Go to view support groups on the left side of the screen
* Above the forums, you'll see a yellow launch icon, click it.
* Go to contacts and search for the members you would like to add to your buddy list and add them.
* Start chatting.
If you require further assistance, contact us via the feedback section. (Click on the FEEDBACK icon on the bottom of any PC webpage.)
Danielle
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The PC Support Team