Dear Brian,
Send that message/request to Anne-Marie, the site administrator - or the Support Center's e-mail address - then, figure out when everyone is on. I check in usually, a few times a day. I have taken it on as a responsiblility as well as a way to get 'support'myself. I would not expect anyone to respond to me if I wasn't willing to participate, also. I asked when I joined the group if I ever needed instant support, let's say I was freaking out here at home. My answer was yes. So, let me know what you find out and how the 'site' responds to you. Maybe we need to post an S.O.S. or something?
Bye for now,
Maria